Privacy Policy

To ensure our Services function smoothly and to continually elevate your gaming sessions, we acquire specific categories of information when you interact with our ecosystem.

We compile details regarding your in-app engagement and your interactions with fellow players. This encompasses your unique Player ID, gameplay milestones, IP address, device identifiers, and other relevant metrics deemed necessary to optimize performance and elevate user satisfaction.

For titles incorporating competitive leaderboards, we actively monitor and publicly showcase your scores, achievements, and chosen display name. This feature is intended to foster a competitive environment, allowing you to gauge your ranking against peers globally. By engaging with these specific games, you authorize the display of this competitive data transparently within the community.

Technical details spanning your device and general location may be required to facilitate rapid troubleshooting and to analyze broader player trends. Such data can include your chosen nickname, hardware model, operating system version, advertising identifiers, IP address, and generalized geographic context.

This technical footprint enables us to understand how you interact with our ecosystem and allows us to refine our advertising strategies alongside core gameplay improvements. For guidance on managing personalized ad settings, please refer to the "Managing Advertising Preferences" section further down.

In scenarios where precise location data is beneficial (e.g., localized matchmaking), we will only collect specific geodata following your explicit opt-in consent, strictly for the purpose of enhancing immediate features.

Choosing to authenticate via external platforms (such as Apple Game Center or Google Play Games) grants those services the ability to share specific profile data with us. The details relayed typically involve your external user ID and regional indicators. Our integration with these providers strictly adheres to their respective terms and data-sharing protocols.

We primarily leverage this imported data to rapidly establish your in-game profile, authenticate your identity securely, and synchronize your progress seamlessly. Should you wish to revoke our access to data obtained from these third-party platforms and request its deletion, please reach out to our team at contact@emberlight.games.

Reaching out to our dedicated support personnel may require us to log additional contextual data. This often involves retaining your device specifications, generalized location, in-game nickname, Player ID, real name, email address, and the specific details of your inquiry. Doing so is crucial for accurately diagnosing and resolving any issues you encounter.

When engaging in microtransactions or purchasing premium features, certain payment details may be processed momentarily through our system on behalf of authorized financial gateways. This data is heavily encrypted and remains completely unreadable to us. We explicitly do not retain, log, or manage any of your sensitive financial credentials.

We may collect any information you provide in the public forum and private conversations for the purpose of improving user experience. The scope of a private conversation is limited to the exchange of ideas or messages using our Services. Chatting with other users in our games or privately messaging other users on our forum are examples of private conversations. Please note that any information you provide on the forum and in private conversations may be read, collected, and used by others who access them. To request the removal of your personal information from our community forum, please contact us at contact@emberlight.games.

To improve your user experience, we may collect your email address when you register on the forum. The email address you provide will be mainly used to notify you about major policy changes or news regarding the usage of the forum. We may use the email address to contact you about your gaming experience with our games and notify you about company news and promotions. If you no longer wish to receive certain email notifications, you may opt out at any time by emailing us at contact@emberlight.games.

When you visit our websites, we may collect your personal information for the purpose of improving user experience on the websites. Such information may include your device OS, location, browser type, language, referring web address, your usage of the site, and interests.

Our websites may include social media features, such as the Facebook Like button and widgets, such as the Share button or interactive mini-programs that run on our websites. These features may collect your IP address, which page you are visiting on our websites, and may set a cookie to enable the feature to function properly. Such social media features and widgets are either hosted by a third party or hosted directly on our websites. Your interactions with these features are governed by the privacy policies of the companies providing them.

We will not share your personal information without your consent except in the following conditions:

To maintain the quality and stability of our Services globally, your information may be transferred internationally. Data protection laws may vary depending on the country and may not correspond to those of your country. We guarantee the protection of your personal information as explained in our Policy. We will take all necessary privacy measures applicable in the country or territory to protect your information, but the country or territory may not have the equivalent protection standards of the European Commission's Adequacy Decision.

Our games use international cloud services. Therefore your information may be transferred to servers in the U.S. (Google Inc.) to store nicknames, Player ID, unique device ID, OS, device model, advertising ID, location, IP, and/or other location-based information. Your personal information will be stored until you choose to delete your account.

Our cloud service partner: Google Inc. Our Services use real-time database synchronization to transfer user information globally, therefore you will not be able to use our Services without agreeing to our Policy.

We may collect collective and impersonal information through cookies and other similar technologies. Cookies are small text files of information sent by the web server used for the operation of an application to your device to be stored within the device memory. These functions are used for evaluating, improving Services and setting up users' experiences so that much improved Services can be provided by us to you.

We work with the following advertising partners:

We follow generally accepted industry standards and maintain reasonable safeguards to attempt to ensure the security, integrity, and privacy of the information in our possession. As further security measures, we implement the following technical and managerial safeguards to ensure that any personal information of users we handle is secure from loss, leaks, or damage:

We will retain your Personal Information for as long as your account is active or as needed to provide you services. Game scores and leaderboard data may be retained for historical and statistical purposes even after account termination, but will be anonymized or deleted upon request. If you no longer want us to use your information or wish to cancel / delete your account, please contact us at contact@emberlight.games.

If you contact our Customer Support, your data such as nicknames, Player ID, unique device ID, OS, game version & data including game scores and ranking information will be transferred to the USA (Google Inc.). This information is collected in order to provide the support and will be permanently erased 3 years after the support request is concluded.

Should you prefer not to receive tailored advertising campaigns, you possess the ability to opt-out directly at the device level. By navigating to your mobile operating system's privacy settings, you can toggle options such as "Limit Ad Tracking" on iOS apparatuses or "Opt-out of Ads Personalization" on Android systems.

If there is a change to your personal information, or if you no longer wish to use our Services, you may edit, update, or delete your information by making the change within your account settings or by contacting us at contact@emberlight.games. We will provide you with a copy of your personal information in an electronic format upon request.

You may have the following rights:

We do not carry out automated individual decision-making and profiling of your personal data.

We do not knowingly collect any personal information from anyone under the age of 17 (under the age of 16 in Europe), unless consent is given by a parent or legal guardian. If you are under 17 years of age (16 in Europe), please do not send us any information about yourself, and you should not use or attempt to use our Services. Some of our Services have age restrictions which may vary depending on countries, regions, OS, platforms, etc. If you are under the applicable age restrictions, please do not send us any information about yourself and you should not use or attempt to use our Services.

In the event we learn that we have inadvertently gathered personal information from children under the age of 17 (16 in Europe), we will take reasonable measures to promptly delete such information from its records in a secure manner. If you believe that we may have any information from or about children under the age of 17 (16 in Europe), please let us know by sending us an email at contact@emberlight.games.

Please note that all persons under the age of majority are required in their respective jurisdictions to have a parent or guardian read and accept this Policy and the Terms of Service on their behalf. Parents are encouraged to supervise their children's use of our Services and to become familiar with the types of content available through our Services. Parents should oversee their children's use of e-mail and other online communications.

The following provisions cater specifically to residents of the United States. In accordance with applicable state and federal consumer privacy frameworks, US-based individuals hold the right to petition for a full disclosure of collected personal data, request complete erasure, and opt-out of arbitrary data sharing. We unequivocally confirm that we do not monetize or sell your personal data, nor will any user face service discrimination upon exercising their statutory privacy rights.

We may amend this Policy from time to time to reflect improvements or any other changes to our business. We will try to inform you about any significant changes to this Policy, which we feel may disadvantage you in any material way. If you object to any of the changes you should immediately stop using our Services and close any account you may have with us.